1 (304) 744-2477

 

Customer Service

 

To schedule a consultation with Matt Wallace,
please call us at our shop:
Phone: 304-744-2477

Contact Us Onlne

Please fill out our contact form to get in touch with us.


Returns Policy

Customers have 10 days to return undamaged and unused items (excluding personalized items) in exchange for a refund. Refunds will be issued via check in the mail and the original shipping cost will not be refunded. Please fill out our contact form to receive shipping instructions for sending back items for return. You are responsible for return shipment costs and we will not process refunds on items that have been damaged or lost in the mail. We recommend that you insure and track all return items for your protection.

Personalized items are not available for return once the mockup/layout has been approved by the customer via email. If we made a mistake on the hand-stamped personalization after the mockup/layout has been approved via email, then we will gladly make a new personalized item free of charge.

Shipping

We use the US postal system to ship all items in the continental USA with delivery confirmation and insurance tracking. Please provide a valid postal address. Additional rates apply for Hawaii, Puerto Rico and international shipping.

All items that are in stock will be shipped within 48 hours (except on Sundays). Personalized items will be shipped within 6-10 business days because they are made-to-order as soon as the mockup/layout has been approved by the customer via email.

Personalization

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Example of a personalized Dragonfly Ornament

Depending on the item size, we can stamp messages up to 70 characters maximum on the back of most items for an additional $13.00 (please see individual item for specifications on personalization limits).

Please note that when we say all personalizations are “hand-stamped,” we mean just that. We use a blacksmithing hammer, 1/8 inch all-caps alphabet and numeric stamps, and our arm strength to personalize all items.  We also orientate all personalizations to suit the hand-stamping process, so we will decide how best to layout your message and we will not proceed with the stamping until we receive your approval of the mockup via email. Additional symbols available for hand-stamping are: / - . , ’ & !

Personalized items are not available for return once the customer has approved the mockup via email, unless we make a mistake that varies from the approved mockup, such as a misspelling. Please make sure to double check the information and spelling in your personalization. The perfection of a stamped letter or number can be slightly distorted due to the hammering and forming of hot metal, so please be aware that our personalized items will not look computer generated.

Please contact us at 304-744-2477 or fill out our contact form for more information about ordering an item with a personalization.

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Retail Locations

Eggplant
1011 Bridge Road
Charleston, WV 25314
304-346-3525

O’Virginia
3310 West Cary Street
Richmond, VA 23221
804-477-7977

The Olde World Christmas Shoppe
Historic Biltmore Village
5 Boston Way
Asheville, NC 28803
828-274-4819

Tamarack
1 Tamarack Park
Beckley, WV 25801
304-256-6843

WV Marketplace at the Capitol Market
800 Smith Street
Charleston, WV 25301
304-720-2244

Are you interested in becoming a vendor?
Please call Tessie to inquire about our
wholesale rates 304-744-2477