OUR PROCESS

The first step in commissioning a custom project such as a handrail, fire screen or any other item in our gallery is to give us a call or send us an email through our CONTACT US page with a description of your project. We always give a rough verbal estimate based on the size of your project to make sure that our pricing suits your budget. We will also let you know our current schedule since we often book up several months in advance. The next step is to schedule an on-site meeting to discuss the design and budget, or an online consultation if you live far away.  We provide the sketches for your consideration based on our consultation and once you approve the design, we will send you a work contract to sign and return along with a deposit.  All projects are completed at our shop rate of $85 per hour, plus the cost of steel.  Final payment is due upon completion.

HOW TO COMMISSION A PROJECT
RETURNS POLICY

Customers have 10 days to return undamaged and unused items ordered from our Etsy page in exchange for a refund. Refunds will be issued via check in the mail and the original shipping cost will not be refunded. Please fill out our contact form to receive shipping instructions for sending back items for return. You are responsible for return shipment costs and we will not process refunds on items that have been damaged or lost in the mail. We recommend that you insure and track all return items for your protection.

SHIPPING

We use the US postal system through Etsy to ship all giftware items ordered online in the continental USA with delivery confirmation and insurance tracking. Please provide a valid postal address. Additional rates apply for Hawaii, Puerto Rico and international shipping.  All items that are in stock will be shipped within 48 hours (except on Sundays).  

Custom wrought iron projects such as tables, railings, fire screens, etc. are always shipped using freight companies. 

 

Plesae call us to learn more about this option.

© 2022 by Wallace Metal Works, LLC