OUR PROCESS
The first step in commissioning a custom project such as a handrail, fire screen or any other piece of artwork is to give us a call or send us an email through our CONTACT US page with a description of your project. Once we know the size and scope, we can give a rough verbal estimate based on our hourly shop rate of $95 per hour, plus the cost of steel and materials. The next step is to schedule an on-site meeting or an online consultation to discuss the project in depth so we can provide sketches for your consideration. Once the design is approved, we will email you a work contract to sign. All commissioned artwork is done in the order that we receive signed contracts, so we recommend reaching out in advance, as we are typically under contract for 6-8 months at a time.
HOW TO COMMISSION A PROJECT
RETURNS POLICY
Customers have 10 days to return undamaged and unused items ordered from our website in exchange for a refund. Refunds will be issued via check in the mail and the original shipping cost will not be refunded. Please fill out our contact form to receive shipping instructions for sending back items for return. You are responsible for return shipment costs and we will not process refunds on items that have been damaged or lost in the mail. We recommend that you insure and track all return items for your protection.
SHIPPING
We use the US postal system to ship all giftware items ordered online in the continental USA with delivery confirmation and insurance tracking. Please provide a valid postal address. Additional rates apply for Hawaii, Puerto Rico and international shipping. All items that are in stock will be shipped within 48 hours (except on Sundays).
Custom wrought iron projects such as tables, railings, fire screens, etc. are always shipped using freight companies.
Please call us to learn more about this option.
© 2022 by Wallace Metal Works, LLC